Legal

Privacy Policy

Last updated: 12 May 2025

Perpetua ("we", "us", "our") is committed to handling your personal information responsibly and in accordance with Thailand's Personal Data Protection Act B.E. 2562 (2019) (PDPA). This policy explains what personal data we collect, why we collect it, how it is used, and what rights you have in relation to it.

Please read this policy before submitting any information to us. By using our website or services, you confirm that you have read and understood its contents. If you have questions, contact us at [email protected].

1. Who We Are

The data controller for the personal information described in this policy is:

Perpetua
178 Wireless Road, Lumphini, Pathum Wan, Bangkok 10330, Thailand
Telephone: +66 2 254 7361
Email: [email protected]

2. Personal Data We Collect

We collect personal data only to the extent necessary for the purposes set out in this policy. The categories of data we may hold include:

Contact information: your name, email address, telephone number, and general location in Bangkok, provided when you submit an enquiry through our website or contact us directly.
Correspondence: the content of messages you send us by email, telephone, or through our contact form.
Website usage data: anonymised data about how visitors use our website, collected via cookies and analytics tools (see Section 6).

We do not collect sensitive personal data (as defined by the PDPA) through our website. In the course of providing our services in person, we may view household documents; however, we do not copy, photograph, or retain any personal documents belonging to our clients.

3. How We Collect Your Data

Contact form: when you submit an enquiry through the form on our website.
Email and telephone: when you contact us directly.
Cookies: our website uses cookies for basic functionality and, where you have consented, for analytics purposes. See Section 6 and our Cookie Policy for details.

4. Legal Basis for Processing

We process your personal data on the following lawful bases under the PDPA:

Contractual necessity: to respond to your enquiries and deliver the services you have requested.
Legitimate interests: to maintain records of client communications for service quality and continuity, and to operate and improve our website.
Consent: for any marketing communications or non-essential cookies, where you have given your consent. You may withdraw consent at any time.

5. How We Use Your Data

To respond to enquiries and arrange service consultations.
To deliver our estate records organisation services to you.
To maintain records of our correspondence for administrative purposes.
To improve our website and understand how it is used (analytics cookies, with consent only).
To send service-related communications where necessary.

We do not sell personal data to third parties, and we do not use personal data for profiling or automated decision-making.

6. Cookies and Analytics

Our website uses cookies to ensure basic functionality (these are necessary and cannot be disabled) and, with your consent, for analytics purposes to understand how visitors use our pages. Details of all cookies we use, along with preference controls, are provided in our Cookie Policy.

7. Data Sharing

We do not share your personal data with third parties except in the following limited circumstances:

Service providers: our website hosting and email providers may process data on our behalf, under contractual obligations to protect it.
Legal requirements: where we are required to disclose data by Thai law or a competent authority.

We do not transfer personal data outside Thailand except where necessary for the operation of our email and hosting services. Any such transfers are conducted under appropriate safeguards.

8. Retention Periods

We retain personal data only for as long as is necessary for the purpose for which it was collected:

Enquiry data (name, email, message): retained for up to 24 months from the date of the enquiry, or for the duration of the client relationship if services are engaged, plus a further 12 months.
Website analytics data: retained in anonymised form for up to 26 months.
Cookie consent records: retained for 12 months from the date consent was given or withdrawn.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include password-protected systems, restricted access to contact records, and encrypted email communications where practicable.

In the event of a data breach that may affect your rights or freedoms, we will notify the Office of the Personal Data Protection Committee (PDPC) and, where required, affected individuals within the timeframes specified by the PDPA.

10. Your Rights Under the PDPA

As a data subject under Thailand's Personal Data Protection Act, you have the following rights in relation to your personal data:

Right to be informed: to know how your data is being used (this policy fulfils that obligation).
Right of access: to request a copy of the personal data we hold about you.
Right to rectification: to request correction of inaccurate data.
Right to erasure: to request deletion of your data, subject to legal and contractual constraints.
Right to restrict processing: to request that we limit how we use your data in certain circumstances.
Right to data portability: to receive your data in a commonly used, machine-readable format.
Right to object: to object to processing based on legitimate interests.
Right to withdraw consent: where processing is based on consent, to withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with Thailand's Office of the Personal Data Protection Committee (PDPC).

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information to them.

12. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted personal data to us, please contact us at [email protected] and we will promptly delete it.

13. Changes to This Policy

We may update this policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review it periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

For any privacy-related questions or to exercise your data rights, please contact us:

Perpetua
178 Wireless Road, Lumphini, Pathum Wan, Bangkok 10330
Email: [email protected]
Telephone: +66 2 254 7361